Privacy Policy

Bluestone Retreats offers small-group retreats near Cancún, Mexico. This policy explains how we handle information shared through this website, retreat enquiries, communications and guest coordination, and the choices available to you. For privacy questions, contact Sharon Van Bramer at sharonatbluestone@gmail.com.

When you join Stay Connected, we collect your name, email address and the page where you signed up. Contact and booking enquiry forms collect your name, email, optional phone or WhatsApp number, retreat interest or selected dates, and your message or intention.

Information you provide by email, phone or WhatsApp may include questions, preparation needs and travel arrangements. Please do not send payment card details or detailed medical records through the general website enquiry form.

We use your information to answer enquiries, coordinate your reservation and airport transfer, support retreat preparation and integration, and communicate about your stay. If you join our newsletter, we use your name and email to send Bluestone updates and retreat announcements. We also use necessary information to operate and protect our services and meet applicable obligations.

We do not sell your personal information or use health screening information for marketing.

Our confidential screening may ask about medical conditions, medications and supplements, mental-health history and other information relevant to safe participation. This information is sensitive and is used to assess eligibility and help the people involved in your screening and care support you safely.

Access should be limited to those involved in screening, care and necessary administration, and the service providers used to handle those records. Please ask your coordinator how to share sensitive information securely before sending it.

Website newsletter and enquiry submissions are stored securely by our website hosting provider for Bluestone Retreats to manage. Sharon handles guest enquiries. Our medicine family receives information needed for guest coordination and care; transport providers receive only the details needed to arrange your transfer.

If you email Sharon, your message is handled by her email service, Gmail. If you contact us through WhatsApp, your messages are handled by WhatsApp. These providers process information under their own policies. We do not share your personal or contact information with other guests without your explicit permission.

We may disclose information when required by applicable law or when necessary to protect a guest or another person's safety. Booking and payment arrangements are confirmed personally; ask us about the provider and its privacy terms before making a payment.

Some photos taken during our retreats may be used on the Bluestone Retreats website or social walls.

If you do not want to be included in these photos, please let your coordinator know before photographs are taken, or as soon as you decide. She will make sure your preference is communicated and honored, so you are not included in photos used on our website or social walls.

Your privacy is extremely important to us. Choosing not to appear in photos will not affect your care or participation. If you have a concern about a photo already shared by Bluestone Retreats, please contact your coordinator so we can address it.

Our website hosting provider collects privacy-friendly analytics for us. It uses no cookies, stores nothing on your device, does not keep IP addresses and does not identify visitors. It records pages visited, where visitors came from, country, browser, operating system and device type, time on page, page load speed and errors. Detailed data is kept for 90 days and daily summaries for a year.

Page visits, time on page, page speed and errors are recorded for every visitor, without cookies and without identifying anyone.

The site loads Google Fonts, so Google receives the font request and connection information, including your IP address. Our location pages embed Google Maps; Google receives the map request and connection information and may use cookies or browser storage under its own policies.

Links to WhatsApp and Instagram take you to those services. Their privacy and device-storage practices apply when you use them. Cookie and privacy rules differ by country; seek advice appropriate to where you and your visitors are located.

• Google Privacy Policy
• WhatsApp Privacy Policy
• Instagram Privacy Policy

Joining Stay Connected is a choice to receive our newsletter, not a requirement to attend a retreat. You can ask Sharon to remove you from the mailing list at any time by emailing sharonatbluestone@gmail.com. Necessary messages about an active enquiry or retreat may still be sent.

WhatsApp is used for retreat coordination, questions and transfers. We do not operate an SMS marketing campaign. Please tell your coordinator if you have concerns about a proposed group chat or sharing your number.

We keep personal information only for as long as reasonably needed for the purposes described here, including guest coordination, safety and applicable legal or record-keeping obligations. Some retreat and screening records may need to be kept after your stay. Ask Sharon about a particular record or request deletion; we will explain if an obligation requires us to keep it.

We use access restrictions and secure website connections to help protect the information entrusted to us. Website submission tables do not allow visitors to read other people's submissions. No website, email or messaging service can guarantee absolute security; avoid sharing unnecessary sensitive details in a general enquiry.

You can contact Sharon to request access to, correction of or deletion of information you have shared, or to raise a privacy concern. Depending on applicable law, you may have additional rights concerning how your information is used. We may need to verify your identity before acting on a request and may retain information where safety or legal obligations require it.

If an enquiry concerns a spouse, child or another person, please share only information you are authorized to provide and speak with your coordinator before sending sensitive details.

We may update this policy as our services or information practices change. The updated date on this page identifies the latest revision. For questions about this policy, your records or guest photo preferences, contact Sharon Van Bramer at sharonatbluestone@gmail.com or use our Contact page.